One toilet was reported clogged. The toilet next to it bubbled when flushed. At this North Las Vegas job on October 20, 2026, a Masterline Facilities tech found a wider drain backup. His notes say three toilets were blocked.
One blocked toilet was not the whole picture
The first request described one stall and a nearby toilet that bubbled. The tech’s service note describes a main drain line backup affecting three toilets.
That change in scope matters. A request tells us what someone saw. The field note tells us what the tech found at the site.
What the tech recorded
The tech wrote that he cleared the toilets through three different areas. He then cleaned and mopped the restroom floor. He showed the manager the finished work and obtained a sign-off.
The note does not name the tool used. It does not record a camera inspection, jetting or a cause found inside the pipe. We do not add those claims to this commercial drain cleaning case.
What to keep for the next visit
The tech also noted that drain plugs at the site had been cut or removed. His note does not prove who did that or that it caused this backup.
Keep that finding with the work record. If the problem comes back, the next tech can review it and choose what to check. The notes cover this visit. They do not establish a lasting fix.
How IQ kept the wider job together
- Intake: IQ saved the first report on October 20.
- Dispatch: The office assigned an in-house tech and saved the visit.
- On site: IQ recorded check-in, work notes, photo uploads and sign-offs.
- Next step: The job moved to ready to bill. Check-out was recorded that evening.
When reviewed on October 22, the job was at Complete | Ready For Billing. No saved invoice draft, linked invoice or billing export was returned for this job. That stage does not show a sent bill or a payment.
See the IQ closeout review for this drain job. It explains why the note, photos, sign-off and billing stage answer different questions.
What to report when toilets back up
- Which fixtures are blocked?
- Does a nearby fixture bubble or back up too?
- Is water on the floor?
- What did the tech clear and check?
- Was the work area cleaned and shown to the manager?
For service, see commercial plumbing and drain work or send a request. A request is the first step. We check the scope, place and timing with you.
MasterlineIQ (MIQ) was built by Tim Yslava for the family’s businesses. IQ is our internal software. It is not for sale.
Based on saved IQ service notes, visit records, history and matched original photos reviewed October 22, 2026. Customer names, exact addresses, private prices, contacts and signatures are omitted. Still images support the account; field results come from the saved work note.